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Recommended way to close 5k pending conversations #4511

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plegall opened this issue Jan 24, 2025 · 1 comment
Open

Recommended way to close 5k pending conversations #4511

plegall opened this issue Jan 24, 2025 · 1 comment

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@plegall
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plegall commented Jan 24, 2025

Hi Freescout team,

New Freescout user here.

I have more than 5k conversation with status=Pending. I would like to close all of them that are assigned to me, in status=Pending and older than X days. I can perform such a search, select all 50 conversations of the page and then change their status. But it's only 50 conversations at once. I would have to perform it 100 times.

I'm sure there's a better way. What would you suggest? A automatic workflow with the "apply to previous" option? an hidden advanced feature in the artisan?

PHP version: 8.2
FreeScout version: 1.8.167
Database: MySQL
Are you using CloudFlare: No
Are you using non-official modules: No

@raramuridesign
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@plegall You can use the workflow module to do this.
It will process this in the background.

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